UK Service & Global Spares Operative

UK Service & Global Spares Operative

Morgana Systems

Milton Keynes

Position Summary

Complete Service administration, Service Desk and Global Spares processing ensuring that all aspects are covered accurately and in a timely manner.

Successful Outcome

The success of this role can be measured in key areas:

  • Spares Ordering and Processing: Ensuring that Orders are processed in an accurate and timely manner.
  • Service Call Management and Scheduling: To control the flow of Service Calls and to schedule them in the most effective manner allowing for Service Contract/Warranty agreements.
  • Departmental Administration: Ensure that all records are accurate and up to date, to work with others to ensure the smooth running of the Department and to carry out day to day administrative duties.
  • Effective Communication: To ensure that Customer expectations are clearly understood and communicated within the Company. At all times keep the Client informed ensuring a good working relationship.
  • Personal Training and Outlook: To keep up to date with latest developments, make yourself available for relevant training and to maintain a positive attitude.

Key Tasks & Responsibilities:

Spares Ordering and Processing:

  • To process Client orders, from email and phone receipt, in a timely manner.
  • To coordinate the internal ordering process to the ensure the quickest possible replenishments of out of stock items.
  • To manage Warranty Claims, ensuring the quickest available solution and escalating issues as required.
  • Constant monitoring, and further management, of outstanding orders.

 

Service Call Management and Scheduling:

  • Answering of Service Calls in a polite and Customer focused manner.
  • To schedule Calls ensuring the most effective use of resources whilst taking into consideration any Service Contract/Warranty commitments.
  • Manage the movement of Spare Parts ensuring that Field Engineers are effectively supplied.
  • Allocation and management of Preventative Maintenance Calls.

 

Departmental Administration:

  • Check that all completed Call data is correct prior to invoicing.
  • Ensure that Contracts are renewed in a timely manner and any not renewed are followed up.
  • Process any Credit requests.
  • Provide any requested Estimates
  • Ensure all systems are kept up to date with relevant details.

 

 

Effective Communication:

  • Escalating any issues to Service Management.
  • Keep Customers informed of changes in a courteous and timely manner.
  • Ensure that any agreement with a Customer is passed on to the relevant person/department.
  • Liaise with Tech Desk to ensure the best solution is provided.

 

 

Personal Training and Outlook:

  • Always relay a positive attitude.
  • Ensure that every effort is made to have a clear understanding of Company policies and expectations.
  • Always follow procedures, as in Company Handbook.
  • Ensure that you highlight any training that would benefit your role.
  • Always be polite and courteous as this is a Customer Servicing role.

Any other tasks and responsibilities deemed reasonable by the management.

Contact:

Stuart.Tavener@morgana.co.uk

Tel: 01908 444079