If you have a current login for the new Service Support Ticketing System (SSTS) please follow the below link to navigate to the login page.

If you haven’t yet signed up to the new Service Support Ticket System, then please follow the below instructions to register yourself with a login.

In our continuing effort to provide world-class service support to our valued Print Partners, Plockmatic Group is changing the method with which CSEs will request service support for Plockmatic Group finishing equipment.

WHAT: Plockmatic Group will be transitioning to a web-based Service Support Ticket System. (SSTS).

IMPORTANT NOTE: This announcement only pertains to service support requests for Plockmatic Group finishing equipment during 8:00 am – 5:00 pm EST. Service support requests beyond 5 pm and before 8 am will still be handled by the Hotline.

WHEN: The transition period will begin on Monday 2/14/2022 and will conclude on Friday 3/11/2022.

WHY: The SSTS will collect more comprehensive and accurate data regarding service escalations which will enable more efficient resolution of servicing issues and provide better accountability and tracking.

HOW: Each Plockmatic Trained CSE must register themselves at the SSTS Web Portal in order to be granted access to the SSTS.

• Go to: https://plockmatic.powerappsportals.com/
• Click on Sign in

• Select Register

Complete the form with your:

• Email
• a strong Password of your choosing (Suggestion: Three random words that you’ll remember)
• enter the Image Code which is ‘case-sensitive’
• Select Register at bottom of the screen

After submitting your SSTS Registration, Plockmatic will approve all known Plockmatic trained CSEs that Register at the SSTS Portal.

• You will receive an email confirming the Approval of your Registration, typically within 24 hours of Registration

• Then, the next time you need service support for a Plockmatic device . . .

• DO NOT CALL THE PLOCKMATIC HOTLINE!
• Return to https://plockmatic.powerappsportals.com/ and click Sign In

• After you’ve Signed-in, you’ll need to complete your Registration per the following and push the UPDATE button at the bottom of the screen.

•  * indicate mandatory fill-ins
•  Press Update button at bottom of the screen

The Registration Update is instant, and the screen should redisplay as such:

• To initiate your first request for Service Support, click My Support

• Next click Open a New Case

Now fill-in the Open a New Case form.

• * indicate mandatory fill-ins
• Press ‘Submit’ button at bottom of the screen

• You will receive an email confirmation that your New Case has been received
• You can then expect a Response from a Plockmatic Group Service Support Specialist within 20 minutes.

Thank you for your support in making this important transition!