Generic filters


Plockmatic Group Privacy Policy

The company responsible for the processing of your personal information, the “data controller”, under this Privacy Policy (“Policy”) is Plockmatic International AB, a company incorporated in Sweden, (the “Company”), or any of the company´s subsidiary companies (collectively referred to as: the “Plockmatic Group”). In case of dispute, this policy shall be governed and construed in accordance with the substantive law of Sweden without giving effect to its conflict of law provisions. This Policy describes your privacy rights regarding how the Plockmatic Group process and protects personal information. This policy applies to websites (collectively, the “Site”) and other services provided and operated by the Plockmatic Group, collectively referred to as: “the Services” or just “Services”.

Changes to this Policy

The Plockmatic Group is always looking for new and innovative ways to help you enjoy the Services provided and this policy may therefore change over time. The Plockmatic Group may amend this Policy at any time by posting a revised version on the Site.

Any revised version will become effective at the time it is published. Therefore, it is encouraged that you periodically review this Policy to remain informed about how the Plockmatic Group is protecting the personal information processed on the Site.

If the Policy is modified in a way that will have a substantial impact on the nature of processing of your privacy rights, sufficient notice will be provided on the Site with an opportunity to exercise your rights.

This Policy was most recently revised on April 2nd, 2019.

Collection of your personal information

The Plockmatic Group collect the following types of personal information to provide the Services in a personalized and user-friendly way:

Information the Plockmatic Group collects automatically:

When you visit the Site, personal information is collected from the device you are using to access the Site. The information collected may include but is not limited to the following:

Data about the Site pages you access, device IP Address, Device Identification or unique identifier, Device Type, Geo-location information, Computer and connection information, Mobile network information, Traffic to and from the Site, Referral URL and Standard web log data. Anonymous information through the use of cookies may also be collected.

Information you provide to the Plockmatic Group:

Choosing to use the Services provided by the Plockmatic Group requires the collection of information such as your name, address, phone, e-mail and other similar information that you enter directly in or in connection with the Site or directly to a representative of the Plockmatic Group. Generally, personal information is requested when:

  • You register to use the customer portal area of the Site.
  • You request certain information about the Plockmatic Group products and services.
  • You are in contact with a representative of the Plockmatic Group with the purpose of training, purchasing products or services or when receiving service/support.

Information the Plockmatic Group receives from others:

In addition to the information you provide to the Plockmatic Group directly, information about you can be received from third parties, such as a partner or dealer who sell or support the Plockmatic Groups products or services, with the purpose of training, purchasing or receiving service/support.

How the Plockmatic Group processes your personal information

The primary purpose with collecting and processing your personal information is to provide you with a smooth, efficient, and secure customer experience. More specifically, the Plockmatic Group may use your personal information to:

  • Operate the Site
    • The legal basis for processing is a legitimate interest, specifically the legitimate interest to operate a functional and secure Site.


  • Improve the Site, the Services and products.
    • The legal basis for processing is a legitimate interest, specifically the legitimate interest to develop and improve the Sites, products and/or services for the benefit of the Plockmatic Group´s customers.


  • Process payment information for the products and services.
    • The legal basis for processing is the Plockmatic Group´s compliance with legal obligations, including compliance with applicable laws, regulations, governmental requests, court orders or subpoenas.


  • Provide the service(s) you have requested or authorized. This includes processing contact information for deliveries, carrying out services agreements and support incidents.
    • The legal basis for processing is the performance of a contract or transaction between the Plockmatic Group and you, or a legitimate interest between both to enter in-to a contract and/or transaction.


  • Communicate with you, either directly or through a partner, for marketing, research, seminars, training, participation in contests, surveys, events, or promotional purposes via emails, phone, postal mail or other ways of communication.
    • The legal basis for processing is either with your consent or a legitimate interest, specifically, the legitimate interest to maintain the relationship between the Plockmatic Group and the Plockmatic Group customers, partners and suppliers.


  • To prevent, detect and stop fraud or other illegal or unauthorized activities and attacks.
    • The legal basis for processing is a legitimate interest, specifically the legitimate interest to secure the Site and the Services of the Plockmatic Group.


  • For other purposes as required or permitted by law.
    • The legal basis for processing is the Plockmatic Groups compliance with legal obligations including compliance with applicable laws, regulations, governmental requests, court orders or subpoenas.

How the Plockmatic Group protects and stores your personal information

The safety and security of your personal information is very important to the Plockmatic Group.

The Plockmatic Group implements technical and organizational measures to help protect and secure your personal information. Measures used include monitoring the Site and systems for possible vulnerabilities and attacks, storing your personal data on servers with limited access and utilizing anonymization and pseudonymization when applicable and possible. All are used to help protect your personal information from unauthorized access.


The safety and security of your personal information also depends on you. Where you have obtained, or chosen, a User ID and password (“User Credentials”) from the Plockmatic Group to access the Site or the Services, you are responsible for keeping the User Credentials confidential and not revealing them to a third party or person.


The Plockmatic Group is not responsible for the security of information you transmit to the Plockmatic Group over networks outside of the Site or the Services, including the Internet, wireless and mobile networks.

How long the Plockmatic Group retains your personal information

The Plockmatic Group retains your personal information only for as long as is necessary for the purposes set out in this policy, for as long as the business relationship is active or as needed to provide the Services to you. The Plockmatic Group will also retain your information to the extent necessary:

  • To comply with applicable law
  • To evidence the Plockmatic Group´s compliance with applicable law
  • If there is an outstanding issue, claim or dispute requiring the Plockmatic Group to keep the relevant information until it is resolved
  • If the information must be kept for the Plockmatic Group legitimate business interest such as enforcing our terms or fraud prevention.


At any time, you can remove your personal information or instruct the Plockmatic Group to remove it. If there is no applicable legal basis for the continued processing, the data will promptly be deleted.

How the Plockmatic Group shares your personal information

The Plockmatic Group partners with and hires third-party service providers to provide services on it´s behalf. Personal information may be shared with these service providers; however, personal information will only be shared to accomplish the purposes for which it was collected. These third-party service providers are contractually required to maintain the confidentiality of your personal information.

The Plockmatic Group may also share your information as follows:

  • With your consent or at your request
  • When, and -in good faith, disclosure is necessary to protect the Plockmatic Group´s rights or property
  • To protect your safety or the safety of others
  • To investigate fraud, criminal activity or respond to a governmental, judicial or other legal request
  • With other entities in the Plockmatic Group
  • To comply with legal obligations
  • In connection with a corporate and/or structural change, such as an acquisition or merger.

Cross-Border data transfers

The Plockmatic Group is an international organization with it´s headquarters within the European Union. Your personal information may be shared with the Plockmatic Group, affiliates, service providers, and other third parties that may be outside the country in which you reside. When your personal information is moved from your base country to another country, the laws and rules that protect your personal information in the country to which your personal information is transferred may be different from those in the country in which you reside.

The European Commission has adopted standard contractual clauses (also known as Model Clauses), which provide safeguards for personal information that is transferred outside of the EEA. The Plockmatic Groups uses these Model Clauses or other suitable safeguards to permit data transfers from the EEA to countries outside of the EEA.

Cookies and similar technologies

Information on the use of cookies and similar technologies on the Site can be found in Our Cookie Policy

Information Relating to Children

The Plockmatic Groups products and services are intended for general audiences classified as adults. The Plockmatic Group do not knowingly collect information from or about children and do not target or direct the Services to children. The meaning of what defines a child is subject to the laws and regulations in the jurisdiction in which you are located.

If you are a child under this definition, do not use the Site or the services. If you believe personal information from or about a child is processed by the Plockmatic Group, please contact the Plockmatic Group to remove the personal information.

Links to other websites

The Site may contain links to third-party websites, products and services. The Plockmatic Group does not assume any liability or responsibility for third party websites, products, services, policies, collection or other processing of your personal information. The practice of a third-party with respect to information collected through their websites, products or services is governed by the third party´s privacy policies. It is encouraged that you learn about the privacy policies of third parties.

Your Rights

You may have certain rights with respect to personal information about you. If you are an individual residing in the European Union, the rights described below are available to you.

  • Access:
    • You may request access to your personal information and receive copies of it


  • Correction:
    • You may request inaccurate and/or incomplete personal information to be corrected and updated.


  • Object to, Limit or Restrict, Use of Data:
    • You can ask us to stop using all or some of your personal information or to limit the use of it.


  • Erasure:
    • In certain circumstances, you can request “to be forgotten” (this is the right to have your information deleted or to restrict the Plockmatic Group´s usage of your data). The Plockmatic Group will honor an erasure request as long as there are no legal or contractual obligations prohibiting this.


  • Portability:
    • In certain circumstances, you can exercise the right to data portability (this is a right to obtain a transferable version of your personal information to transfer to another provider).


  • Consent:
    • Where you have given consent to the Plockmatic Group to process your personal data, you may withdraw the consent at any time. You do not have to provide a reason for your withdrawal.


If you wish to exercise any of these rights or wish to object to the Plockmatic Group´s use of your personal information, please write to us at the address listed below and your request will be processed in accordance with applicable laws. You will not have to pay a fee to exercise any of these rights. However, a reasonable fee may be charged if your request is clearly unfounded, repetitive or excessive.

How to contact the Plockmatic Group

If you have any questions regarding this Privacy Policy or the Plockmatic Group´s processing of your personal information, please use the contact information below.


Mailing Address

Plockmatic International AB

Att: Data Protection

Telefonvägen 30, SE-126 26, Hägersten, Sweden